CrankPal B2B is the platform — under your brand — for anyone who repairs on behalf of workshops: suspension, wheels, e-bike motors, frames, warranties. Requests, quotes, approvals, logistics and invoicing in a single tracked flow. Work with the workshops already on CrankPal and bring new ones on board for free, straight from your portal.
When a workshop needs to hand a job or a component over to you, a "job hand-off" begins: a single shared case that you both see, each from your own side.
From the work order it creates the hand-off: component or bike, description, photos, optional AI diagnosis and whether it's under warranty.
You accept, send a quote and timeline, or ask for details. If it's under warranty you classify the case. The workshop approves (or passes the approval to the customer).
Status shared in real time, notes, parts and add-on quotes. When the job is done: tracked return and direct invoicing to the workshop.
A single queue of requests from workshops, with priorities, SLAs and filters by workshop, job type and warranty.
Quote sending, add-on quote management and approval history with a full audit trail for every case.
Classification, documentation, manufacturer rules, RMA and financial outcome: the whole warranty in one flow.
Documents to the workshop with e-invoicing and dedicated price lists. Payments stay between the parties: CrankPal enables, it doesn't intermediate.
Your choice: managed in CrankPal (labels, delivery notes, tracking) or handed to your own courier. Hand pickup/delivery too, for local partners.
Records of your customer workshops, dedicated terms and price lists for each, with volume and productivity reports.
CrankPal B2B is your platform: you present it under your own name and work both with workshops that already use CrankPal and with those that don't yet — those you bring on board yourself, free and in just a few minutes.
Your logo, colours and domain: workshops see your brand, while the technology and reliability are CrankPal's. White-label, ready to use.
Connect them in one click: hand-offs arrive and update automatically between your platform and theirs, with no double entry.
A workshop that doesn't use CrankPal yet creates a free account directly from your portal in just a few minutes and starts working with you right away.
The most painful flow — customer, workshop, repairer and manufacturer — becomes a single case, documented once and shared between the parties.
A fast platform that organises requests, approvals, logistics, invoicing and warranties with every workshop. More volume from the CrankPal network.
Fast, tracked communication, managed margins and warranties without the paperwork: less wasted time, more trust.
More transparency, if the workshop wants it: key statuses and clear timelines even when the bike is with a specialist.
Leave your details: we'll show you how it works and the next steps, within 48h.
No. You can work right away with workshops already on CrankPal (instant connection) and with new ones: these create a free account directly from your CrankPal B2B portal, in just a few minutes, and start collaborating with you.
Yes: it's white-label. Your logo, colours and domain are yours, so workshops see your brand; the platform and reliability remain CrankPal's.
No. CrankPal enables direct invoicing (documents pre-filled from the case, price lists, payment schedules), but payment happens between you and the workshop, off-platform. No commission on transactions.
However you prefer: in native mode CrankPal generates labels/delivery notes and tracks the round trip; in delegated mode you use your own courier and CrankPal records the statuses. It's a setting on your account.
Yes, from day one: classification, documentation, manufacturer rules, RMA, financial outcome and a full audit trail, all in a single flow shared with the workshop.
No: you can activate the B2B role on your existing CrankPal workshop. Alternatively, if you're a specialist centre or a manufacturer, you can have a dedicated account.
We'll walk you through CrankPal B2B in a demo and define your activation together.
